About our staff?
Our customer care team is friendly, knowledgeable and well trained. We care about our customers and are always willing to go the extra mile whenever we possibly can.
All our employees have been trained and use MindManager daily and are fully conversant in the application.

Where are we based?
Our Head Office is based in Ringwood, Hampshire, United Kingdom. Just on the edge of the New Forest.

Why are we unique?
We offer empowerment throughout your organisation, meaning more communication, better understanding and profitable results.

How can I contact you?

Tel: +44 (0) 1425 477555
Fax: +44 (0) 1425 204672

Post: Visual Technology Solutions Limited
Church Hatch, 22 Market Place, Ringwood, Hampshire. BH24 1AW

Email:
General Enquiries: cs@vtsdirect.com
Support: support@vtsdirect.com

Our office hours are Monday to Friday 9.00 am – 5.00 pm.

Trouble downloading the trial?
Due to security, most organisations have firewall restrictions or other security policies in place. The file size is 80+ MB, you may need to contact your network administrator to access the file.

If you are still having problems call our support team on +44 (0)1425 477555 or email them and at your request we will send a free 21 day trial in the post for you.

How can I purchase?

Online
You can purchase MindManager on-line through our web site using our SECURE online purchase system. Our online system is powered by SECPAY and is completely secure. We take all major credit cards and have no credit card surcharges.

Telephone
You can call us to take your order over the phone if you experience problems purchasing online or you would just rather feel safer giving us your credit card details in this way.

Purchase Order
Official Purchase Orders can be faxed to +44 (0) 1425 204672 (subject to approval), and we will invoice your company on delivery. Our invoice terms are strictly 30 days nett.

Payment by cheque
We accept orders and payment by cheque. Cheque's should be made payable to Visual Technology Solutions Limited and posted together with your order details.

Post to Visual Technology Solutions
22 Market Place
Ringwood
Hants
BH24 1AW

Bank Transfer
We can accept payment via bank transfer if required. Please call us to obtain our Bank details.

Can I purchase if I am outside the UK?
Yes you can. We are able to ship to countries in the EU FREE and most other countries for £24.95. Prices exc VAT.

If you are purchasing within the EU and have an EU VAT number, you can purchase without paying VAT by faxing your order and EU VAT Registration Number to our Sales Team on +44 (0) 1425 204672. We will then arrange for shipment once payment has been arranged.

Alternatively, you can place your order through our web site, fax/email confirmation of your EU VAT Registration Number and we will credit your payment card with the VAT amount from your purchase.

Can I upgrade from a previous version?
Yes you can, we do however need to validate that you currently have an existing copy of Mindmanager, you can provide a previous proof of purchase or provide us a licence key from within the programme.
To obtain your current licence key, click on ‘help’ and ‘about mindmanager’ and then click on the licence button to obtain your key from the programme.

What happens when I order?
All orders received by us through our secure server before 4pm that require CD’s will be dispatched that evening via Royal Mail.

All ESD (Electronic Software Downloads), an email will be sent to you with a licence key and a link to download the software.

What happens if I haven’t received my E-mail or Delivery?
You can call the main number quoting your online order number, or email customer services, and one of our staff will be more than willing to help resolve any problems.

Problem installing?
Call our support team on +44 (0) 1425 477555

Can I get training on the software?
We do offer a wide range of training solutions from product awareness to training with an application ie Microsoft Project/ Office or even one of your own bespoke applications. You can also attend one of our open training courses. We can also run training courses online so you don’t even have to leave your desk.

Education, Charity and Non-Profit Discounts
If you are an educational, registered charity or a non-profit making organisation you qualify for the reduced pricing, you need to provide proof along with your order to secure these prices. We can accept official purchase orders, fax letterheads or official email addresses as confirmation.

Once we receive valid confirmation, your order can then be dispatched.

Product Updates
Should Mindjet release a higher version of your software within 12 months of your purchase date, you will receive a no-cost upgrade to the newer version of the same product. No-cost upgrades do not apply to products higher in the line.

Consultancy
Our team of qualified business consultants can talk to you about implementing new working procedures and change management to empower your organisation to communicate, understand and be proactive as a team. With our consultancy and training we can rapidly improve efficiency and give an immediate ROI.

Please see call +44 (0) 1425 477555 and ask to speak to one of our business consultants.